CANCELÂ ORDERS / RETURN PRODUCTS
TO CANCEL AN ORDER
As with every online company you are covered by the online and distance selling regulations. What this means in short is you have 14 days from the date of purchase to cancel your order for a full refund. Because we endevour to get all orders out in a short period of time we need to advise you that once an item has been purchased it is your responsibilty and cost to send the unopened purchase back to us within 14 days of your purchase. You must also advise us in writing via email or the contact us section immediately when you decide to cancel. As soon as your purchase has been opened you will be unable to cancel your order. This does not apply to liquids and will only apply to liquids where we have sent the wrong strength or flavour.
FAULTY PRODUCTS
Should our products arrive and not work out of the box please contact us for a replacement product. Due to the nature of most products being sealed it is impossible for us to check all products before they are posted. Please feel free to ask us at the time of purchase to open and check a product if you wish. All faulty products will need to be returned to the store via royal mail recorded delivery packaged well. We will inspect all products as soon as they arrive back instore and those deemed faulty will be replaced and we will repay the postage costs of you returning them. Please note all clearomizers are deemed dead on arrivale due to thier consumable nature however if we are notified with in 72 hours of you recieving a product we will replace the product.
Products returned with warranty faults must be deemed to be in as reasonable condidtion as possible to what it was originally sold in. Products showing signs of misuse and clearly not looked after do not fall into this catorgory.
As a company we are bound by each individual manufacturers warranties.
Should you have any questions at all please feel free to contact us before hand.
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If you have made a purchase from one of our stores please feel free to pop back to the store if you believe you have a fault or need further advise on the correct way to use a product. We have a very low rate of faulty products but do find some percieved faults are just user error which we can ofeten ressolve with an extra bit of product training.
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